(Cancelation Agreement/Refunds/Date movements)
This agreement between Spedale Jr. Photography and the client (you/customer) shall not become effective or binding until the BOOKING FEE has been paid.
MOVING SESSION DATES/TIME
We do not move any session dates or times per customer request unless we agree to. Rain, Wind, Bad weather are the few reasons we agree to move your session. (KEEP IN MIND IF MOVED YOUR SESSION, WE WILL NOT GUARANTEE THE SAME TIME SLOT. WE WILL NOT REFUND YOU ANY MONEY PAID EVEN IF YOU PAID EXTRA FOR A SUNSET.) All money paid is forfeited to show you agree to a date/time.
This page serves as a binding agreement contract from the person who booked the session and all parties involved in the session(s). Once the booking fee is paid, Spedale Jr. Photography LLC. will render the services agreed on or will refund said booking fees.
(Services) are defined as showing up on time to start the session. Taking photos/video as agreed on.
Delivering photo(s) and or video(s) i.e. digitaly and or flash drive and or YouTube and or SmugMug.com and or SpedaleJr.com and or Facebook.com
Delivering within stated times (4 to 72) hours of session time. We always give our customers photos/videos at least 48 hours unless we have an emergency of some sort, we will let you know. If we get backed up (PEAK SEASON) i.e. (March through November) Could fall as far as 2 weeks from the agreed time. If that happens. The booking fee will be 50% refunded after 14 days if photos and or video are delivered by then.
(OVERBOOKING)
We are all human and understand mistakes can happen; therefore, if such a situation occurs, our priority is to make it right. If there are any overlapping time frames, each party will be offered the opportunity to reschedule their date/time and continue the session as planned. However, if neither side is able to come to an agreement, then Spedale Jr. Photography LLC. reserves the right to terminate the contract. Those not in the agreement will be fully refunded the “booking fee” within 14 days of their session date/time.
Client cancels
If the client cancels for any reason, the booking fee is waived and voided and surrendered to Spedale Jr. Photography LLC. Your booking fee may be used again with in 365 days of booking fee payment only if Spedale Jr. Photography LLC. agrees to move the session date/time. Spedale Jr. Photography LLC. can not guarantee you’ll have the same date/time, and if you booked a sunset and paid a VIP sunset fee it will not be refunded as this was the original contractual agreement. All money paid to Spedale Jr. Photography LLC. is a sole decreation as to if you get a refund or not.
If Spedale Jr. Photography LLC. cancels.
You will receive a full refund for the booking fee, and any money paid, excluding contracts such as a wedding or video production gig.
CANCELATION / REFUNDS F.A.Q.
Q.” I know I booked with you all at the pier. Can I get you to come to me? If not, can I get a refund for the booking fee?”
No. Services agreed on when you made a payment. It’s a binding contract. You will now forfeit the booking fee to Spedale Jr. Photography LLC.
- “There has been a family emergency/death/crash/covid/sickness. Can I cancel?”
Sure, that is not a problem at all. The booking fee will be forfeited to Spedale Jr. Photography LLC. You may donate the booking fee to a family in need or use it up to 365 days from the booking date only. After that you’ll need to rebook and pay another booking fee.
- “If I cancel, can I give my booking fee to another family?” Yes. They need to tell us that they will be booking using your booking fee. Your reservation and booking fee guarantee will now be voided.
Q.“Can I cancel my session?”
Sure, that is not a problem at all. The booking fee will be forfeited to Spedale Jr. Photography LLC. no matter as to the reason as to why you wanted to cancel.
Q“It’s going too windy! Can I cancel?”
Sure, that is not a problem at all. The booking fee will be forfeited to Spedale Jr. Photography LLC.
- “My hair was all over the place, and I didn’t like my hair. Can I get a refund?”
No. Services were rendered by: Spedale Jr. Photography LLC.
- “My clothing was fluffed up with air making me look fat due to the wind. Can I get a refund? Or some free editing?”
No. Services were rendered by: Spedale Jr. Photography LLC. We don’t ask anyone to do anything different than any other session as we did on yours. We can’t turn the wind off.
- “Can I have a refund for my photos not looking like your portfolio photos?”
No. Services were rendered by: Spedale Jr. Photography LLC. We will not change anything on your session that we haven’t done on other sessions. We make the best of the weather or location we have, and we hope you understand. We can’t control the Sun, Weather, wind, people, etc. or problems that may arise while in the session. Photography is subjective, and editing and the overall look of the photos are the decreation of Spedale Jr. Photography LLC. only.
- “Can I have a refund for my photos not looking like your portfolio photos We think your editing sucks! Can I get some or all of my money back?”
No. Services were rendered by: Spedale Jr. Photography LLC. We will not change anything in your editing that we haven’t done in other sessions. We edit based on the weather or location the session took place. I.E. Rainy days we my not use a flash as it poses a security risk to the people around and could be a lightning rod that could hurt/kill a person, and we hope you understand. We can’t control the Sun, Weather, wind, people, etc. or problems that may arise while in the session. Photography is subjective, and editing and the overall look of the photos are the decreation of Spedale Jr. Photography LLC. only.
- “It may rain or It’s going to rain. Can I cancel?”
Sure, that is not a problem at all. The booking fee will be forfeited to Spedale Jr. Photography LLC.
- “I can’t see the sun. Can I cancel?”
Sure, that is not a problem at all. The booking fee will be forfeited to Spedale Jr. Photography LLC.
- “There are too many people on the beach today. Can I cancel?”
Sure, that is not a problem at all. The booking fee will be forfeited to Spedale Jr. Photography LLC.
- “It’s too gloomy and nasty looking outside. Can I cancel?”
Sure, that is not a problem at all. The booking fee will be forfeited to Spedale Jr. Photography LLC.
- “It’s windy today. Can I cancel?”
Sure, that is not a problem at all. The booking fee will be forfeited to Spedale Jr. Photography LLC.
- “I paid for a booking fee and a video with a flash drive and a sunset. Can I get a refund on one of the items as I don’t need the flash drive anymore.”
Short answer is, “No” we don’t refund any money paid to us unless we make a mistake.
- “There wasn’t a sunset the day of my session. Can I get a refund on the extra charge for the sunset premium fee?
Short answer is, “No” we don’t refund any money paid as we can’t control the weather.
Questions? Don’t see your question here? Try this page https://SpedaleJr.com/FAQ or Call/Text 850-832-1390
